Privacy Policy

Last updated: August 4, 2025

This Privacy Policy describes how Die Kabouterland (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website https://www.kabouterland.co.za, use our services, or interact with us online or offline.

This Policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website or submitting personal information to us, you consent to the collection, use, and processing of your information as outlined in this policy. If you do not agree with the terms herein, please do not use our services.

1. Definitions

  • Personal Information: Information relating to an identifiable, living individual or, where applicable, an identifiable, existing juristic person.

  • Data Subject: You, the individual whose personal information is being collected.

  • Responsible Party: Die Kabouterland, the entity responsible for collecting and safeguarding your personal information.

  • Operator: A third party who processes personal information on behalf of Die Kabouterland.

  • Processing: Any operation or activity concerning personal information, including collection, storage, use, dissemination, or destruction.

2. Information We Collect

We may collect and process the following types of information:

Personal Information You Provide

  • First and last name

  • Email address

  • Contact number

  • Physical address

  • Child’s name and date of birth (for daycare services, with parental/guardian consent)

  • Billing or account information (for online store transactions)

Automatically Collected Usage Data

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Referring website or search terms

  • Device and operating system details

3. Use of Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services (daycare or online purchases)

  • To manage your account and orders

  • To communicate important updates or respond to inquiries

  • To process registrations, applications, and payments

  • To improve our website and services through analytics

  • To comply with legal or regulatory obligations

  • With your consent, to send promotional offers and updates (you may opt out at any time)

4. Children’s Privacy

We do not knowingly collect personal information from children under 13 without verified parental or guardian consent. By submitting any child’s information (e.g., for daycare services), you confirm that you are authorized to do so as a parent or legal guardian in compliance with POPIA.

If we discover that we have collected personal data from a child without appropriate consent, we will promptly delete it.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve functionality, analyze site traffic, and provide a better user experience.

You can disable cookies in your browser settings. However, doing so may affect your ability to use parts of our site.

6. Disclosure of Personal Information

We may share your personal information in the following situations:

  • With Service Providers (e.g., IT, hosting, or payment processors)

  • With Regulatory Authorities, if required by law

  • During Business Transfers, such as mergers or sales

  • With Your Consent, when you authorize us to share your information

We do not sell your personal information to third parties.

7. Data Transfers Outside South Africa

We may transfer personal information to jurisdictions outside South Africa. Where we do, we will ensure that the recipient provides an adequate level of protection, in line with Section 72 of POPIA, or obtain your explicit consent beforehand.

8. Your Rights under POPIA

As a data subject, you have the right to:

  • Access personal information we hold about you

  • Request correction or deletion of your data

  • Object to the processing of your personal information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator (https://www.inforegulator.org.za)

To exercise these rights, email us at info@kabouterland.co.za.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal or accounting obligations

  • Resolve disputes or enforce our agreements

Usage data may be retained for internal analysis or security enhancement.

10. Information Security

We take reasonable technical and organizational measures to protect your personal information. However, no system is 100% secure. You use our services at your own risk.

11. Links to Other Websites

Our website may link to external websites. We are not responsible for the content, security, or privacy practices of other sites.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If changes are significant, we will notify you by email or prominent site notice.

13. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact us:

Die Kabouterland
📍 Blaauwklippen Road, Stellenbosch, South Africa
📧 Email: info@kabouterland.co.za
🌐 Website: https://www.kabouterland.co.za

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